Refund & Returns Policy

Thank you for shopping with Shipping Container Sales USA (“we,” “our,” “us”).
We strive to provide high-quality new and used shipping containers and excellent customer service.

This Refund & Returns Policy explains our terms regarding returns, replacements, and refunds.
By purchasing from https://shippingcontainersalesusa.com, you agree to this policy.

1. All Sales Are Final

Due to the nature of our products and logistics, all sales are considered final once payment has been made and delivery has been scheduled.

Each container is inspected before delivery to ensure it meets the agreed condition (e.g., new, one-trip, or used “wind and watertight”).

2. Damaged or Incorrect Containers

If you receive a container that:

• Does not match the description or grade you ordered, or

• Arrives with major structural damage that prevents safe use

please contact us within 5 business days of delivery at info@shippingcontainersalesusa.com or by phone at +1 (956) 696-7903 .

We may request photos or videos of the container to verify the issue.

After review, we will — at our discretion — offer one of the following remedies:

• Replacement container of similar size and condition

• Partial refund (if minor issues are present and acceptable to the customer)

• Full refund if no suitable replacement can be provided

3. Refund Eligibility

Refunds are only eligible when:

• The issue is reported within 5 business days of delivery

• The container is in the same condition as delivered (not modified or moved)

• The claim is verified and approved by our team

Refunds will be issued to the original payment method within 10–15 business days of approval.

4. Non-Refundable Situations

Refunds or returns will not be accepted for:

• Buyer’s change of mind after delivery

• Minor cosmetic issues such as dents, rust, or paint wear (common with used containers)

• Inaccurate site access or inability to deliver due to customer error

• Containers that have been modified, relocated, or altered after delivery

Please ensure you review product details, dimensions, and delivery site access requirements before purchase.

5. Cancellations

Orders may be canceled before dispatch only.
Once a container has been loaded for delivery or dispatched, the order cannot be canceled.

Approved cancellations before dispatch may incur a processing fee to cover administrative or logistics costs.

6. Delivery Issues

We work with reliable carriers, but if delivery delays or damages occur due to transport, please notify us immediately.
We will coordinate with our transport partners to resolve the issue promptly.

7. How to Request a Refund or Replacement

To start a claim, please contact us at:

📧 Email: info@shippingcontainersalesusa.com
📞 Phone: +1 (956) 696-7903 
🌐 Website: https://shippingcontainersalesusa.com

Please include:

• Your order number

• Photos/videos of the issue

• A brief description of the problem

Our team will review your case and provide next steps within 3 business days.

8. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions about this policy, please contact:

Shipping Container Sales USA
Email: info@shippingcontainersalesusa.com
Website: https://shippingcontainersalesusa.com
Phone: +1 (956) 696-7903 
Address: 2813 S 600 W, Salt Lake City, UT 84115, United States
Deports: CA, WA, NY, TX, FL, PA, MN, NE, IL, MT, NC, SC, GA, MS, KY, NH, AR & UT