Refund & Returns Policy

Thank you for shopping with Shipping Container Sales USA (“we,” “our,” “us”).
We strive to provide high-quality new and used shipping containers and excellent customer service.

This Refund & Returns Policy explains our terms regarding returns, replacements, and refunds.
By purchasing from https://shippingcontainersalesusa.com, you agree to this policy.

1. All Sales Are Final

Due to the nature of our products and logistics, all sales are considered final once payment has been made and delivery has been scheduled.

Each container is inspected before delivery to ensure it meets the agreed condition (e.g., new, one-trip, or used “wind and watertight”).

2. Return eligibility

• We accept returns on unused, undamaged shipping containers (including original finish/coating, no structural modification) when returned in the same condition as delivered.

• The return request must be initiated within 15 days of delivery to the customer’s specified delivery address.

• Containers that have been installed, altered, modified, or used in heavy commercial operations are not eligible for return.

• For clarity: Shipping containers are large items; as such, the cost of return shipping and associated logistics must be considered (see Section 4).

3. How to initiate a return

• To initiate a return, you must email us at info@shippingcontainersalesusa.com and include your original order number, delivery date, and reason for the return.

• We will review the request and, if approved, provide instructions for how the container is to be returned (including carrier, pickup scheduling, and destination address).

• Returns must be shipped back to the specified return location within 15 calendar days of our approval of the return request.

4. Refunds and eligibility

• Once the container is received at our facility and inspected for condition, we will issue a refund of the purchase price (minus any applicable fees) within 10-15 business days.

• Refunds will be issued via the original payment method used for the purchase.

• If the returned container shows signs of use, damage, modification, or missing original parts, we reserve the right to deny the refund or apply a restocking / refurbishment fee (see Section 4).

• If shipping, handling or delivery charges were paid by you originally, those may not be refundable (unless required by law or by separate agreement).

5. Return shipping, restocking and fees

• Because of the large, heavy nature of shipping containers, the return shipping cost is your responsibility, unless the return is due to a manufacturing defect or we shipped the wrong item.

• We may apply a restocking / refurbishment fee of up to 15% of the purchase price to cover inspection, cleaning, and logistics, in cases where the container is returned and the item shows signs of use/modification.

• If you request a pickup by our carrier, you will be responsible for scheduling and cost of pickup unless otherwise agreed in writing.

6. Defective or incorrect items

• If you believe your container arrived defective, damaged in transit, or incorrect (wrong size or specification), please contact us within 7 calendar days of delivery.

• We will arrange for inspection, and if confirmed, we will either (a) arrange for return and full refund of the purchase price and original shipping cost, or (b) ship a replacement container at no additional cost (based on availability).

• We reserve the right to inspect photographic or video evidence before authorizing return or replacement.

7. Non-returnable items

• Containers that have been customized to your specification (e.g., cut-outs, insulated, painted to order) are final sale and cannot be returned unless we explicitly agree otherwise in a written order acknowledgement.

• Items sold as “salvaged” or “as-is” (if applicable) are non-returnable.

8. Seasonal or special-sale items

• Promotional or clearance-sale containers may have a shortened return window or be final sale—any such limitations will be clearly stated in the sale listing or checkout.

• We reserve the right to override this policy in special cases with written agreement.

9. Non-Refundable Situations

Refunds or returns will not be accepted for:

• Buyer’s change of mind after delivery

• Minor cosmetic issues such as dents, rust, or paint wear (common with used containers)

• Inaccurate site access or inability to deliver due to customer error

• Containers that have been modified, relocated, or altered after delivery

Please ensure you review product details, dimensions, and delivery site access requirements before purchase.

10. Cancellations

Orders may be canceled before dispatch only.
Once a container has been loaded for delivery or dispatched, the order cannot be canceled.

Approved cancellations before dispatch may incur a processing fee to cover administrative or logistics costs.

11. Delivery Issues

We work with reliable carriers, but if delivery delays or damages occur due to transport, please notify us immediately.
We will coordinate with our transport partners to resolve the issue promptly.

12. How to Request a Refund or Replacement

To start a claim, please contact us at:

📧 Email: info@shippingcontainersalesusa.com
📞 Phone: +1 (956) 696-7903 
🌐 Website: https://shippingcontainersalesusa.com

Please include:

• Your order number

• Photos/videos of the issue

• A brief description of the problem

Our team will review your case and provide next steps within 3 business days.

13. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this policy, please contact:

Shipping Container Sales USA
Email: info@shippingcontainersalesusa.com
Website: https://shippingcontainersalesusa.com
Phone: +1 (956) 696-7903 
Address: 2813 S 600 W, Salt Lake City, UT 84115, United States
Deports: CA, WA, NY, TX, FL, PA, MN, NE, IL, MT, NC, SC, GA, MS, KY, NH, AR & UT